All the SKALLI jewels receive a 1 year international warranty, from the date of receipt of the order, against any manufacturing defect. During this period SKALLI undertakes to replace or repair free of charge all parts with defects.
To benefit from the guarantee, simply contact the Customer Service of the online store by following the steps below: 1) Please have your order number and the reference of the article (you can find this information on your) purchase invoice).
(2) send your support request to the Customer Service of the online store by mail to the following address: firstname.lastname@example.org.
client.Skalli@theagent.com To ensure a quick and quality of your application processing, enter your contact information, your order number and the reference of the article concerned. We recommend that you detail the problem encountered and, wherever possible, to attach to your e-mail a photograph of the defect of the product to the maximum.
Upon receipt of your request, the Customer Service of the online store will resume contact you within 72 hours to indicate the procedure to be followed.
We specify that this warranty does not apply to normal wear and tear of the product, to the misuse of detergent or cosmetics to exposure of the product with water and damage due to improper use.
Where the relief sought is not covered by the warranty or the warranty has expired, SKALLI can offer (subject to parts availability) paying compensation.
To get a custom quote, contact the online store customer Service by mail at the following address: email@example.com
by following the procedure detailed above. The Customer Service of the online store will confirm within 48 hours the reception of your custom quote requeste that will be sent to you by mail within 8 days. The time of service you will be specified by Customer Service after study of the repair.